Preparing for Your Visit

We are honored you have chosen Saint Luke’s for your health care needs. Please review the following information to help you prepare for your hospital stay.

Information and tips for your hospital stay

What to bring to the hospital:

  • Health insurance plan card
  • Prescription insurance plan card
  • Personal identification, such as a valid driver’s license, state identification card, or passport
  • HMO/PPO referral forms (if required)
  • Any outside medical records, X-ray films, or prior test results not taken at this hospital (if your physician has requested them)
  • Written letter of authorization from your insurance carrier (if required)
  • A copy of your advance directive or living will
  • All medications you are taking in their original containers
  • Essential personal items, such as glasses, dentures, hearing aids, walker, or wheelchair
  • Personal hygiene items, such as a comb/brush, deodorant, toothpaste, toothbrush, and other toiletries you may need
  • Clothing for your stay and when you're discharged to leave
  • Reading and writing materials and other personal items you’ll want
  • If desired, a small amount of cash to pay for newspapers, gift shop articles, and other items

What not to bring:

  • Jewelry
  • Valuables
  • Large amounts of cash

Saint Luke’s cannot take responsibility for personal property in your room. If you brought valuables with you or have not sent them home with a family member, please ask your nurse for a “valuables envelope” which will be stored in the vault in Security until you're discharged.

Dentures, eyeglasses, and hearing aids

Ask your nurse for a denture cup to protect your dentures when not in use. If you wear glasses, contact lenses, or a hearing aid, place them in their protective cases and put in bedside table drawer. If you do not have a case, please ask for one. Do not place these valuable items in tissue, bedclothes, or anywhere other than their protective case. We will help you take every precaution to prevent loss or breakage, but we cannot be responsible for replacing your personal items.

Electrical equipment

Electrical items, such as radios, electric razors, and hair dryers, must be checked by nursing personnel prior to using.

Tobacco

Saint Luke’s is a tobacco-free environment, and tobacco use, as well as e-cigarettes, is prohibited in all buildings, parking garages, and all surrounding grounds of our hospitals and facilities.

Staff identification

All physicians, employees, and volunteers wear photo ID badges. Anyone providing care should be properly identified. You have the right to know the name, title, and purpose of visit for each person who enters your room.

Your room

You’ll be assigned a room based on your diagnosis and room availability. Please be courteous of others and keep the volume of conversations and the television as low as possible.

Room and phone number

Your room number is posted outside your door. Each patient bed, except in the Intensive Care Units (ICU), has a private phone located at the bedside. The phone number, along with the room number, is on the information board across from the bed. 

Your hospital bed

Your nurse will show you how to properly use the electronically operated hospital bed. Because this bed is higher and narrower than regular beds, it has rails for your protection. These rails can be raised and adjusted for your comfort and safety.

Calling your nurse

The bedside remote control box features a nurse call button that will alert the nursing station when you need assistance. A light will flash above your door, and a staff member will respond as soon as possible.

Leaving the inpatient areas

There may be times when you want to leave your nursing unit. However, you may not be allowed to leave for medical reasons. Please check with your nurse before leaving.

Pain management

Our goal is to keep you as comfortable as possible, so it’s important to report any pain to your physician or nursing staff. It’s easier to manage pain early, so don’t wait until your pain becomes severe.

Since pain medication may not be given at set times, you need to ask for it when you need it. And the more you can tell us about your pain, the better we can manage it. You’ll be asked to rate the intensity of your pain and describe it using such terms as shooting, burning, heavy, cramping, throbbing, stabbing, dull, or sharp.

Pain medication may be given to you as a pill, IV medication, or skin patch. Be sure to report any problems from the medication, such as nausea, constipation, drowsiness, dizziness, itching, or restlessness. Please tell your nurse what works best at decreasing your pain so it can be included in your care plan.

Patient advocate

We want your stay to be as pleasant as possible, and we welcome your comments and suggestions. This feedback helps us in our ongoing effort to improve our care and services. A patient advocate serves as a liaison between patients, families, and Saint Luke’s. To reach a patient advocate while you’re hospitalized call the operator and ask to be connected to the patient advocate. If you need help after hours or on weekends, please ask for the charge nurse. Once your concern is received, we’ll start investigating the issue and, in most cases, respond within 24 hours. Most patient concerns can be handled by Saint Luke’s staff immediately.

Patient meal services

Saint Luke’s offers patient-select menus. You may order food prepared by the Nutrition Services Department that meets dietary restrictions. If you have questions, a registered dietitian is available. They can also educate you about nutrition and any changes you may need to make after you’re discharged.

Internet/WiFi

We provide complimentary wireless internet. Choose “Guest” in your laptop or device settings. No password needed.

Getting Discharged

Going home

Your physician will write a discharge order on your chart, and your nurse will give you home care instructions as directed by your physician.

Personal dismissal checklist

Check with your nurse for your specific dismissal instructions. Pack your personal belongings, and check all drawers, closets, and bathrooms. Reclaim valuables from safekeeping if something has been stored. Ask your nurse for assistance.

Home health

Please ask your physician to contact a case manager if you need assistance with your discharge planning.

Bill pay

Hospital bills can either be paid by check or our online bill pay service. Visit mysaintlukeskc.org to pay bills online. Your hospital charges do not include your attending physician’s fees, the fees of other consulting physicians, or the fees of specialists who interpret tests. These physicians will bill you separately.

If you anticipate any difficulty in paying your bill, please contact Patient Accounting Customer Service. Your charges are based on the length of your stay and services you received. You are charged for your room on your admission day, but there is no charge for your room on the day of discharge.

mySaintLuke’s

With mySaintLuke’s you can easily and securely access your medical information at your convenience.

  • Email your care team with questions or updated health information
  • Get lab and test results
  • Schedule appointments
  • Renew medications
  • Review summaries from past appointments and hospital admissions
  • Pay your bill
  • Share information with other providers

Visit mysaintlukeskc.org to log in or create an account.