Saint Luke's care dominates Kansas City area rankings

KANSAS CITY, Mo. — Hospitals in Saint Luke's Health System continue to rank high in patients' perspectives in the Centers for Medicare and Medicaid Services (CMS) Hospital – Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of patients' hospital experiences.

The 27-question survey queried patients for information about their care experiences. The report provides a national, standardized look at key aspects of patient care, including communication with staff, pain and medication management, discharge information, cleanliness and quietness of hospital environment, overall rating of hospital and willingness to recommend the hospital.

Data released in September from HCAHPS show that five Saint Luke's facilities rank among the 10 highest of all area Kansas City hospitals for Overall Rating and Would Recommend survey questions.

Saint Luke's East–Lee's Summit, which opened in January 2006, topped all other hospitals in the Kansas City area with the highest satisfaction scores on Overall Rating, Would Recommend, Cleanliness of Hospital and Discharge Information questions. It ranks in the top decile (95th percentile) in the nation in the Overall Rating category and exceeds the 95th percentile in the Would Recommend category.

Saint Luke's Cancer Institute holds the top position in the marketplace for Nurse Communication, Doctor Communication, Responsiveness of Staff and Pain Management questions.

Saint Luke's East – Lee's Summit, Saint Luke's South, Saint Luke's Northland Hospital, Saint Luke's Cancer Institute and Saint Luke's Hospital of Kansas City all rank in the area's top 10 metro hospitals.

“As the bar keeps rising, it's gratifying to know our efforts to be the ‘Best Place to Get Care, Best Place to Give Care,' continue to net positive results,” said Saint Luke's Health System CEO G. Richard Hastings. “This kind of direct, meaningful feedback is what drives us to improve and exceed our vision each day.”

The current data reflects results of patient satisfaction surveys conducted between January and December 2009.