Medical Records

Saint Luke’s manages your medical information, including medical records requests. To request your records, see below for quick and easy options. We are dedicated to ensuring your records are kept in strict confidence and are not released without the patient’s consent, except as required by law. 

There are two ways to request a copy of someone’s medical records: online and by mail. You have the option to select the format you would like to receive the records (via mySaintLuke's Patient Portal, secure email, mail, etc.). 

Patients

We offer an online records request tool that verifies your identity by asking for a photo of your government ID, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Note: Please use a recent version of Chrome, Firefox, or Safari.

Request your medical records

mySaintLuke's Patient Portal 
We provide secure online access to medical records, including lab results, most notes and/or full medical records, via mySaintLuke’s. 

Log in or sign up

Mail, email, or fax 
Send the completed Information Request–Patient Authorization form to:

Saint Luke's Health System 
Attn: Release of Information 
901 E. 104th St., Mailstop 6N 
Kansas City, MO 64131  
816-932-3415 fax 
roi@saint-lukes.org

• Instructions for Authorization Form (PDF)
• Information Request—Patient Authorization (PDF)
• Solicitud de Información – Autorización de Paciente (PDF)

Medical professionals

As of 10/8/2024, our paperless request process is not currently available. Please fax your record request to 816-932-3415.

Family members/caregivers

Proxy access is when a family member or caregiver can view a patient’s protected health information (PHI). Access must be authorized by the patient, and multiple people can be given access. 

A proxy is not the same thing as a guarantor. Both a proxy and a guarantor can pay a patient’s bill, but only a proxy gets access to their medical information. Proxies must be 18 years of age or older.

Adult-to-child: 0 – 11 years old 
Access to allergies, appointments, diagnostic tests, procedures, growth chart, immunizations, labs, medication list, prescription refills, message providers, problem list, billing information, and online payment

When the child turns 12, proxy access will automatically convert to teen proxy access and limited information will be available in the chart.

Adult-to-teen: 12 – 17 years old 
Limited access to online records: 

Patient privacy laws limit what records can be made available to a proxy of a child ages 12 – 17. The child must set up their own mySaintLuke’s patient portal account and share information with their parent/guardian. 

Proxy can access allergies, appointment information for some providers, immunizations, message providers, billing information, and online payment

Requests for adult-to-child (patient is age 0 – 11) or adult-to-teen (patient is age 12 – 17) access can be completed via mySaintLuke’s, in a Saint Luke’s clinic, by calling 816-880-6036, or by completing the request form:

• Child-to-Adult Proxy Request Form (PDF)
• Formulario de solicitud de proxy de adulto a niño (PDF)

Adult-to-adult: 18 years and older 
Access to allergies, appointments, diagnostic tests, procedures, immunizations, labs, medication list, prescription refills, message providers, problem list

Access to billing information and online payment

For adults with a mySaintLuke's account, proxy access can be requested and revoked.

For patients without a mySaintLuke's account, access can be granted in a Saint Luke's clinic, by calling 816-880-6036, or by completing the request form below.

• Adult-to-Adult Proxy Request Form (PDF)
• Formulario de solicitud de proxy de adulto a adulto (PDF)

Completed forms should be sent to Saint Luke’s Health Information Management at proxyrequest@saintlukeskc.org.

Revoking proxy access  
For adults with a mySaintLuke's account, proxy access can be revoked within the portal under the "proxy access" menu.

For patients without a mySaintLuke's account, submit a request in writing with:

• Your name, date of birth, address, and gender
• Name of whom you wish to revoke proxy access to your mySaintLuke's patient portal

You can send this revocation via email at proxyrequest@saintlukeskc.org or mail at:

Saint Luke’s Health System  
Attn: Health Information Management  
901 E. 104th St.  
Kansas City, MO 64131

Temporary access to your medical record

With the Share Everywhere tool, you can share your medical information with the other clinical providers who are taking care of you. Using your mySaintLuke’s account, you can generate a share code and provide it to the person you want to share your health data with. This might be a doctor, chiropractor, physical therapist, dentist, or school nurse, for example.

The share code recipient enters that code and your date of birth on the Share Everywhere website to receive a one-time, temporary access to your health information. After requesting a share code, the person receiving the code will have 5 minutes to use the code and view your health record. The person who views your information can also write a note into your health record to help keep your care team informed of the care they provided.

If your care provider knows you are sharing your record and is ready to accept the share code, sharing your record is easy and takes only a minute:

1. Go to the Share Everywhere tool in mySaint Luke’s and make sure your outside provider has a web browser opened on the Share Everywhere web page: www.shareeverywhere.com
2. Click “Generate Share Code.” This code is only valid for five minutes after creation and can only be used once.
3. Share the code with your outside provider.
4. The provider can then review your health care summary and optionally choose to write a note to route back to your medical record.

Health Information Exchange

Health information exchanges make patient health information easily and securely accessible between organizations. Saint Luke’s Health System participates in various electronic health information exchanges. Learn more at saintlukeskc.org/HIE.

21st Century Cures Act

Saint Luke's Health System complies with the 21st Century Cures Act. If you believe we are not meeting the objectives of the Cures Act, please contact compliance@saintlukeskc.org.

Third-Party Applications

Saint Luke’s Health System makes it easy for you to access your health information through third-party applications. This connection allows the third-party application to access parts of your health record to (1) receive health information and to share that information with your health care providers; or (2) provide your health Information to the third-party application designated by you. Such data may include but is not limited to: results, allergies, medications, and immunizations. 

Saint Luke’s Health System does not endorse any specific third-party application. Selecting one of the applications is the patient’s choice and Saint Luke’s Health System is not responsible for the information collection, use, disclosure, or security policies or privacy practices of such third-party applications. Please be sure to review the terms and conditions and privacy policy of your selected application prior to requesting your information be shared. 

You can follow these instructions to request access.

Questions?

For general medical records questions, email roi@saintlukeskc.org.

For proxy access for family members/caregivers, email proxyrequest@saintlukeskc.org.