Hedrick Medical Center Rehabilitation Department Receives 2023 Press Ganey Human Experience Guardian of Excellence Award®

CHILLICOTHE, Mo. – Hedrick Medical Center Rehabilitation Department has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, Hedrick is in the top 5% of healthcare providers nationwide in delivering rehabilitation services in the last year.

"We recognize Hedrick Medical Center’s Rehabilitation Department as a top-performing leader in healthcare for their commitment to delivering an exceptional experience for both patients and employees,” said Patrick T. Ryan CEO and chairman at Press Ganey. “They understand the importance of placing patients, healthcare professionals, and industry partners at the core of their work. Hedrick turns words into action by fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

"We are honored to receive this prestigious award,” said Catherine Hamilton, Administrator, Hedrick Medical Center. “We have an outstanding team within our rehab department, and this only validates what so many patients already know about the outstanding care the team provides each day. We are proud to be in the top 5% of healthcare providers nationwide and will continue to prioritize exceptional patient care in all that we do."