Microsoft Teams Resources

Saint Luke’s uses Microsoft Teams online meetings to connect with patients and their families when in-person visits aren’t possible, including:

  • Virtual meeting to discuss follow-up care with a patient and caregiver following discharge from the hospital
  • For patients in the hospital to see and talk with loved ones via Teams meeting 
  • Educational webinars

How to use Microsoft Teams to connect 

To use Teams for your visit, you must have a video- and audio-enabled device with a front-facing camera and access to the internet. Both desktop and mobile do NOT require a Teams account.

Joining a Teams meeting

  • In your email invite, click on the provided URL. You can also use a dial-in number and conference ID from the email to call in.
  • When joining a meeting, you have options:
    • Desktop computer: Continue on a desktop browser: Join a Teams meeting on the web.
    • Mobile device: Download the Teams app: If you already have the Teams app, go right to your meeting.
  • Type your name. This is how your provider will identify you. If your name does not match a scheduled appointment, 
    they may not admit you to the meeting.
  • Select your audio and video settings. On a smartphone, your best experience will typically be “Use Internet for Audio” if on Wi-Fi. If not on Wi-Fi, choose Phone audio. To adjust your audio and video settings, look for the audio and video icons.
  • Select “Join Now.” You will go to a lobby where the provider will admit you when they are ready to begin your appointment or event.

Microsoft Teams online help center

Teams has a dedicated help center with helpful articles on how to join a Teams call, troubleshooting, and more. 

Having technical issues? Call Saint Luke’s Help Desk at 844-446-5479. We’re available 24 hours a day, seven days a week.