Anderson County Hospital’s Family Care Center Receives 2022 Press Ganey Human Experience Guardian of Excellence Award®

Garnett, KS – Anderson County Hospital is proud to announce that their Family Care Center has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, Anderson County Hospital’s Family Care Center is in the top 5% of health care providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

“By putting their patients and workforce first each and every day, Anderson County Hospital is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer of Press Ganey. “The caregivers at the hospital’s Family Care Center have inspired us with the compassion, empathy, and human connection they bring to the clinical health care setting. We are honored to partner with them as we celebrate their achievement.”

“This award from Press Ganey validates the hard work and heart that our team of providers and the entire clinic staff dedicates to our patients each day,” said Mackenzie Peterson, MD, a physician at the Family Care Center. “We strive to always provide the highest quality care throughout the entire appointment experience and are so honored to be recognized by our patients in this meaningful way.”

"Our team starts every morning with a focus on what we need to do to provide the best care to our patients that day,” added Wendy Belcher, MD, a physician and medical director for the Family Care Center. “It is remarkable that despite the challenges facing healthcare, the Family Care Center team continues to provide a level of quality that our patients feel. When we say The Best Place to Get Care, The Best Place to Give Care, we mean it!”

According to Jeremy Armstrong, Administrator at Anderson County Hospital, this award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience.

“What makes this award particularly meaningful is that it is based on actual survey responses received from our Family Care Center patients,” said Armstrong. “We’re always challenging ourselves to provide the best care for our patients. We track and measure a lot of metrics across all departments to ensure we are meeting or exceeding the goals we set for ourselves and our hospital.”

“An extremely important piece of those metrics is the Press Ganey patient survey. We rely heavily on the anonymous ratings and responses received from our patients to tell us about the care they received. We always like to see what we’re doing well, but we also need to know where we can improve. So, if you’re ever asked to complete a survey, please take a few minutes to provide your honest feedback.”

Learn more about Anderson County Hospital and the Family Care Center.

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Anderson County Hospital is a member of Saint Luke’s Health System, which consists of 14 area hospitals and several primary and specialty care practices, and provides a range of inpatient, outpatient, and home care services. Founded as a faith-based, not-for-profit organization, our mission includes a commitment to the highest levels of excellence in health care and the advancement of medical research and education. The health system is an aligned organization in which the physicians and hospitals assume responsibility for enhancing the physical, mental, and spiritual health of people in the metropolitan Kansas City area and the surrounding region.