Patient and Visitor Information
Visiting Guidelines
Visiting hours are 5:30 a.m. to 9 p.m. daily.
Smoking Policy
All Saint Luke’s locations are smoke-free environments—inside and outside. The use of tobacco, marijuana, electronic cigarettes, and vapes is prohibited in all buildings, parking garages, and surrounding grounds of our hospitals and facilities.
Dining Options
The cafeteria is located on the hospital’s first floor. It offers a variety of cold and hot meals, snacks, salad bar, soups, deli sandwiches, and grill items.
Sending Mail/Flowers
To ensure prompt delivery, mail and flowers should be addressed using the patient’s full name and room number.
Gift Shop
The gift shop is located off the main lobby and offers greeting cards, gift items, and personal items. Call 816-347-4646 to place a phone order for delivery to hospital patients.
Hours: Monday – Wednesday 9 a.m. – 4 p.m., Thursday & Friday: 9 a.m. – 5 p.m., Closed on weekends.
Spiritual Wellness
A chaplain is available during the hours of 8 a.m. to 4:30 p.m. for consultation. If you need assistance in the support of a patient while you are away, please call Spiritual Wellness at 816-880-6419.
Insurance
Here are the health plans Saint Luke’s East Hospital currently accepts. Because this list does change, please verify that your doctor accepts your insurance plan when you make your first appointment.
Billing
Get information about paying your bill, price transparency, and provider-based billing.
Patient Advocate
The Saint Luke’s East Hospital Patient Advocate serves as a liaison between patients, their families or representative(s), and the hospital. Call 816-347-5000 and ask to speak with the patient advocate. The advocate will typically respond to your concern within one business day.
Patient Rights and Responsibilities
Quality patient care is a primary concern of Saint Luke’s Health System. The goal of patient rights and responsibilities is to improve care, treatment, services, and outcomes by protecting and promoting each patient’s rights.
Preparing for Your Visit
We are honored you have chosen Saint Luke’s for your health care needs. Please review the following information to help prepare for your hospital stay.
Safety and Security
Saint Luke’s is committed to providing a safe and secure environment for our patients. Please review the following information before your hospital stay.
Patient Satisfaction
At Saint Luke’s Health System, our nursing staff and entire team is dedicated to ensuring our patients receive safe, high quality, and high value care. Our goals are exceptional care and patient satisfaction. If you have any questions or concerns, please let us know.
Advance Directives
Advance directives allow you to document your wishes today so your family won't have to make heart-wrenching decisions later. These directives are written in advance of serious illness. They outline your choices regarding health care, or name someone to make these choices on your behalf.
Medical Records
Saint Luke’s manages your medical information, including medical records requests. We are dedicated to ensuring your records are kept in strict confidence and are not released without the patient’s consent, except as required by law.
Recognize a Saint Luke's Employee
Did you receive or witness exemplary service from one of our team members? Recognize their commitment to care by nominating them for a DAISY, BEE, or Sunshine Award.
Volunteer
Saint Luke's offers a wide range of volunteer opportunities, from greeting visitors at the front door to helping patients and families during their visit. As a volunteer at Saint Luke’s, you’ll have the opportunity to make a true difference in the lives of our patients, families, and staff.
